Dental Office Admin Training

Looking to Start a Career as a Dental Office Assistant?
Join G-TAC’s Dental Office Administration Employment Training Program Today!

 

Program Overview

G-TAC’s Dental Office Administration Training Program is a specialized, job-oriented course designed for individuals aiming to build a career as a dental office assistant. This practical program supports participants in their career transition by strengthening administrative skills and connecting them to the local job market within the dental industry.

Led by an experienced instructor with a strong background in dental clinic operations, the program offers valuable insights into what it takes to become a successful dental office assistant. Over 6 weeks and 30 hours of training, you’ll gain the essential knowledge and hands-on skills needed to thrive in a dental office environment.

Program Benefits

• Obtain essential knowledge and skills in dental office administration, along with Dental Office Software (Dentrix, Tracker, and Cleardent), which are widely used dental software systems in Canada.
• Build your professional network directly through live online classes and receive potential job referral opportunities from your instructor.

 

Training content

1. Introduction to Dental Office Administration & Canadian Dental System
   • Role of a Dental Office Administrator
   • Overview of the Canadian Dental Care System (Public vs Private, Canadian regulations)
   • Understanding Dental Team Roles (Dentist, Hygienist, CDA, DA)
   • Dental Office Workflow & Patient Flow Management

2. Dental Terminology & Basic Anatomy
   • Basic Dental Terminology & Tooth Numbering Systems (FDI & Universal)
   • Introduction to Oral Anatomy (Teeth types, surfaces, common conditions)
   • Common Dental Procedures & Terms (fillings, crowns, root canals, etc.)
   • How to communicate clinical terms to patients effectively

3. Patient Communication & Customer Service
   • Professional Communication & Etiquette in a Dental Office
   • Handling Phone Calls, Emails, and Appointment Bookings
   • Managing Difficult Patients & Conflict Resolution
   • Cultural Sensitivity in a Multicultural Environment

4. Dental Software, Scheduling & Records Management
   • Introduction to Dental Office Software (Dentrix, Tracker, Cleardent – overview)
   • Appointment Scheduling Best Practices
   • Patient Charting, Record Keeping & Privacy Laws (PIPEDA compliance)
   • Organizing Daily Office Operations

5. Dental Insurance, Billing & Financial Administration
   • Introduction to Canadian Dental Insurance Plans (CDCP, Provincial specific plans)
   • Understanding Procedure Codes (CDAnet, fee guides)
   • Processing Insurance Claims
   • Handling Payments, Receipts, and Financial Reporting

6. Infection Control, Ethics & Employment Preparation
   • Infection Control Basics for Admins (PPE, sterilization overview)
   • Workplace Health & Safety for Dental Admins
   • Ethical & Legal Responsibilities (Confidentiality, Consent forms)
   • Resume Building, Job Interview Tips & Employment Resources

 

Training Schedule

• Duration: 30 hours over 6 weeks
• Time: Saturday and Sunday: 8:00 pm-10:30 pm (Ottawa EDT time)
• Start date: Aug 16^th 2025
• Venue: Using Zoom. Face-to-face, interactive online training with experts in real time.

 

Inquiry & Registration

        Name: Song Guo
        Email: song.g@g-tac.ca
        Phone: (613) 276-1838

Fee & Payment
        Price: CAN$300
        Online payment link: https://buy.stripe.com/7sY5kD30a346f9agnN0481u